Customer Support

We can tell you have
something on your mind.
We’re here to help solve it.

Warranty

We don’t stop caring about our screens once they’re installed. You expect your screens to last. We expect them to last a lifetime. Screens designed for peace of mind.

We Don’T Stop Caring About
Our Screens Once They’Re Installed.

Maintenance

We offer an industry leading warranty that’s just like our screens–the best in the business. We stand behind our screens, so you can relax behind yours.

Tips To Keep Your Motorized
Screen Purring Like A Kitten.

Because Phantom Screens retract when not in use, they require way less maintenance than an actual
Cadillac—or a traditional screen. Here are some tips to keep yours in tip-top shape.
If an object prevents your screen from lowering, lift the slidebar up manually and remove the obstacle.
If the slidebar is not level, use the remote control to lower the mesh until the slidebar is level.
If a light doesn’t come on when the remote control’s buttons are pressed, replace its battery.
Don’t operate your screen in winds in excess of 25 mph.
During cold weather with snow and ice, ensure your screen is fully retracted into the casing to prevent damage.
Power interruptions may affect your screen’s operation. Ensure that power is still getting to the unit by checking circuit breaker and ground faults for resetting.

Got a Q? We got an A for that.

Product FAQ
Warranty FAQ
Maintenance FAQ

Have Some Questions
About Our Retractable Screens?

What's the difference between a traditional screen and aretractable one?

Unlike traditional fixed screens, retractable screens remain out of sight until you needthem. They retract into a discreet housing when not in use-preserving your view as wellas your home's decor

Can I install the screens myself?

We do it for you! All of Phantom's retractable screens are professionally installed byPhantom-trained professionals who will treat your home with care. So, you can sit backand relax and let the experts take care of the rest!

How long do the screens last?

Our screens are made from extruded aluminum components and fiberglass or polyestermesh, which makes them very durable. In fact, we're so proud of their quality that weoffer an industry-leading limited lifetime warranty to give you complete peace of mind. Ifthey're well looked after and serviced regularly, our screens will last many years.